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ITIL & ITSM QuickStart Guides: The Simplified Beginner's ~ ITSM QuickStart Guide: The Simplified Beginners Guide to IT Service Management IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.
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